What should I do if my payment fails?
If you see a payment error, log out, clear your browser history, and close the browser completely. After you reopen it, sign in again and try the purchase. If the problem continues, email a screenshot or photo of the error message for help.
Where can I view my previous orders?
You can find all order details by logging into your account on Mr Key Shop. The “My Keys” section shows every product you bought along with activation information.
Can I recover a lost product key?
You can retrieve lost keys from the “My Keys” section of your account. This area securely stores all digital codes linked to your purchases.
How do I check if software works in my country?
Each product page shows any geographical limits. If there's a region selector, choose the country where you want to activate the software. If that option isn’t available, the item is not restricted.
How do I activate the software I bought?
The delivery email has the product key, download link, and instructions. Follow these steps carefully to complete the installation and activation. If you cannot find the email, you can find the same information in the “My Keys” section.
What if my download link is not working?
Try opening the link in a different browser. If the issue continues, send a screenshot of the error screen. Security warnings may show up because of browser or antivirus settings, not because the file is unsafe.
Why am I receiving a security warning when downloading?
Your browser or antivirus might not recognize the ISO file’s internal structure, which causes alerts. The file is safe and unchanged. Adjusting browser settings or switching browsers usually solves the issue.
What if I purchased the wrong product?
If you ordered the wrong item, contact support with your order reference and the product you meant to buy. They will guide you on how to fix the issue.
How can I request a refund?
To request a refund, contact support with your order reference, the item you want to return, and the reason why. If the problem has to do with installation or activation, include a screenshot of the error message.
What should I do if I need technical help?
You can get technical assistance through email, phone, or chat. Provide any relevant screenshots to speed up support. The team will help diagnose and resolve the issue quickly.