Do refurbished phones come with a warranty?
Yes, every device includes a 12-month warranty. Customers automatically receive six months of coverage, with an additional six months available upon registration through the warranty page.
What payment options are available for refurbished devices?
Flexible payment options are offered through Klarna. Customers can choose to pay in three equal monthly installments at 0% interest, which makes it easier to spread the cost of a new device.
What is included in the box when buying a phone?
Each order arrives in an eco-friendly box containing a charging cable, SIM pin, and microfiber cloth. Wall adapters are not included, keeping packaging compact and environmentally friendly.
Do phones come with a SIM card?
Phones are supplied unlocked and ready to use but do not include a SIM card. Customers can purchase a SIM separately if needed.
When will my order be dispatched?
Orders placed before 12pm from Monday to Thursday are dispatched the same day via Royal Mail. Orders made after this time or on weekends are shipped the next working day.
How can an order be tracked?
Once dispatched, a Royal Mail tracking link is sent by email. The link provides live updates on the delivery progress, allowing customers to easily monitor their parcel.
Is delivery available outside the UK?
Currently, shipping is only available within the United Kingdom. The same applies to the brand’s trade-in or ‘sell a phone’ service.
Can delivery be fast-tracked?
Tracked 24-hour delivery is available for orders placed before the daily cut-off time. To qualify, make sure the order is submitted on a working day within the specified timeframe.
What should I do if the tracking says delivered but nothing arrived?
If tracking shows delivery but the parcel hasn’t been received, contact customer service for proof of delivery. It’s also helpful to check with neighbors or building management.
What happens if no one is at home during delivery?
If no one is available, the courier will usually try delivery again the next working day. Monitoring the tracking updates helps anticipate the driver’s arrival and avoid missed deliveries.