How quickly are orders dispatched?
Most orders are packed within one to two business days. A confirmation email is sent once the parcel is dispatched. Tracking details are shared shortly after, allowing customers to follow the journey from the warehouse to their doorstep. Orders placed after the daily cut-off might be processed the next working day.
What delivery options are available in the UK?
Delivery services include Royal Mail for smaller parcels and DPD for heavier or time-sensitive items. Standard delivery usually arrives within two to five working days. Express delivery takes one to three days. Rates vary based on weight and the chosen service.
How do I track my order?
A tracking link is included in the dispatch email and becomes active within 24 to 48 hours. Customers can check progress directly with the courier for the latest updates. If an order has not arrived after 18 working days, support can help via email.
Can I change or cancel my order after purchase?
Changes can only be requested before the order is processed. Once the order is packed or dispatched, adjustments to addresses, quantities, or product choices cannot be made. If the item is no longer wanted, it can be returned after delivery.
What is the returns window?
Items can be returned within fourteen days of arrival. Returned goods must be unused, sealed, and in their original packaging. Proof of purchase is needed for all returns. Requests can be submitted through the account page or by email.
Which items are eligible for return?
Most sealed skincare items, beauty tools, and accessories can be returned. Clothing must be unworn and in its original packaging. Supplements and perishables cannot be returned for safety reasons. Eligibility varies by product type.
What happens if the delivery address is incorrect?
If an address is incomplete or wrong, the parcel may not arrive. Returned items due to address errors will not qualify for a refund of delivery fees. Resending the parcel incurs an additional postage charge. Lost items from address errors are not eligible for refunds.
What should I do about customs or unclaimed parcels?
Customs or carriers will contact customers directly if fees or collection are needed. Unclaimed parcels may take several weeks to return. Resending items requires payment of postage and any customs charges. No refunds are issued for unclaimed or customs-returned orders.
How long do refunds take to process?
Refunds are processed within three to five business days once the item arrives. Funds return to the original payment method. Banking times vary, especially for card payments processed through Shopify. PayPal refunds follow PayPal’s timeline.
What if my order arrives damaged or incorrect?
Customers should email support within seventy-two hours of delivery, including photos and details. Each case is reviewed individually to ensure a fair resolution. Clear pictures of the packaging and items help speed up the process.