Can a booking be changed after confirmation?
Discounted bookings cannot be modified once confirmed. Refunds are not available if a guest checks out earlier than planned on such bookings. Non-discounted bookings may allow more flexibility depending on property rules.
Can I extend my stay after booking?
Yes, extensions are possible but depend on room availability and the current rates, which may differ from those originally booked. Guests are encouraged to confirm availability in advance to avoid disappointment. For added savings, travellers can also use OYO voucher codes, helping reduce the cost of their extended stay.
Is free cancellation always available?
Free cancellation is available within the cancellation window set by each hotel. After this period, one night’s charge is deducted. On the date of check-in, cancelling or not showing up leads to a full deduction.
How can I cancel a booking?
Cancellations can be made through the website, the mobile app, or by emailing uk.bookings@oyorooms.com. Refunds, if applicable, are processed within 14 working days. The specific refund amount depends on the timing of the cancellation.
What age is required to check into an OYO hotel?
The main guest must be at least 18 years old to check in. A valid government-issued photo ID is required for all guests above 18. Accepted IDs include passport, driving licence, voter ID, or Aadhaar card. Entry may be refused without proper identification. PAN cards are not accepted as valid ID.
What is the standard check-in and check-out time?
Standard check-in usually starts at 12 noon unless stated otherwise on the booking details. Check-out normally takes place by 11 am. Guests are encouraged to follow these timings to avoid extra charges. Availability may affect flexibility at some properties.
Is early check-in or late check-out allowed?
Early check-in and late check-out depend on room availability. Charges may apply based on the time requested and hotel policy. Early arrivals before morning hours may incur higher fees. Late departures later in the afternoon may also result in additional costs.
What happens if check-in is denied at the hotel?
If check-in issues cannot be resolved at the hotel, support should be contacted immediately. After review, alternative accommodation may be offered at another listed property. If no suitable option is accepted or available, a full refund may be considered. Compensation does not exceed the booking amount.
How does the cancellation and refund process work?
Bookings can be cancelled through the website or mobile app. Refunds are generally processed within 7 to 14 working days. Some bookings may follow specific hotel cancellation rules shown before confirmation. Corporate bookings follow contract-based cancellation terms.
Are visitors allowed during a hotel stay?
Visitor policies vary by hotel and should be confirmed with the front desk. Visitors are usually allowed during daytime hours only. Overnight stays for visitors are not permitted. Hotels may request photo ID from visitors before allowing access to guest areas.