What are the standard shipping costs for PartyLite orders?
The standard delivery charge for PartyLite purchases is £5.90. After placing an order, customers receive a confirmation email with a tracking link for real-time delivery updates and estimated shipping times.
Are there any exceptions to the shipping cost?
Yes, there is one exception. Orders sent to the Isle of Man have a higher shipping fee of £55.00 due to extra transportation and handling costs.
How can customers track their PartyLite orders?
Each order comes with a tracking number sent via email once the purchase is confirmed. The tracking link offers details on shipping progress, estimated delivery dates, and any updates from the courier.
How can customers check their order status online?
To view order details, visit www.partylite.co.uk and select “Sign In.” After logging into a Customer Account, customers can check the current order status and delivery information at any time.
What causes a candle to flicker excessively?
A light flicker is normal, but excessive flickering can happen due to drafts, uneven wicks, or impurities in the wax. Adjusting airflow and trimming the wick can help maintain a steady flame and improve candle performance.
How can excessive candle flickering be prevented?
Candles should be placed away from open windows or fans to avoid strong air movement. Keeping the wick trimmed to about ¼ inch and ensuring the candle burns evenly can help prevent unwanted flicker and extend burn time.
How long does it take to process a refund?
Refunds usually take 2 to 4 working days to complete once the returned product reaches the PartyLite office. The refund is issued using the same payment method as the original purchase.
How can a customer cancel an order or contract?
Customers may cancel their order within 30 days of receiving the goods by emailing csuk@partylite.co.uk. The cancellation is effective once the email is sent, as long as the products are returned in good condition within 14 days.
What are the requirements for returning products after cancellation?
All returned goods must be complete, unused, and in good condition. The customer is responsible for return shipping costs. Once the items are received, a full refund is issued promptly.
What makes the PartyLite candle experience unique?
PartyLite candles are designed to create a relaxing, soft glow that brightens any space. The gentle flicker adds warmth and ambience, making moments more calming and enjoyable when properly cared for.