How long does delivery usually take?
Delivery times depend on the shipping option and location. Standard delivery within mainland UK usually takes two to four business days. Express delivery may arrive sooner. Delivery times are estimates and not guaranteed.
When are orders dispatched after purchase?
Orders are usually sent out within two business days after checkout. Orders placed before 2pm get priority for faster processing. Larger or heavier items might take longer to leave the warehouse.
Is free delivery available on orders?
Free standard delivery is available on orders over £35 within mainland UK. This excludes Northern Ireland, Isle of Man, and Northern Scotland. The offer applies automatically at checkout when the minimum spend is met.
Which delivery companies handle orders?
Orders are delivered by trusted couriers like Royal Mail, DPD, FedEx, and Evri. The system automatically selects the courier. Tracking details are sent once your order is dispatched.
Are tracking updates provided for deliveries?
You will receive tracking details by text message and email after dispatch. Updates show delivery progress and estimated arrival time. The courier also provides final delivery confirmation.
What happens if a delivery is delayed?
If your delivery is delayed, report it after the expected timeframe. For Royal Mail delays, you need to wait longer before reporting. Other couriers can be reported after three working days.
Can orders be collected from a store?
You can collect your order from the Birmingham shop at no extra charge. Orders are usually ready within one business day. Same-day collection is available for weekday orders placed before 2 pm.
Can an order be changed after checkout?
Once submitted, orders cannot be changed or canceled. Processing starts quickly to ensure timely delivery. It’s a good idea to review your order carefully before checking out.
How do returns work if items are unwanted?
Returns are accepted within 14 days of delivery. Items must be unused and in their original packaging. Customers are responsible for return shipping costs.
How long do refunds usually take?
Refunds are issued to the original payment method only. Processing starts within three working days. Banks may take longer to complete the refund.