Do they deliver internationally?
Yes, they offer worldwide delivery, and many customers order from overseas. A few countries are excluded, so it's best to check availability at checkout before placing an order.
Which countries are currently excluded from shipping?
They cannot ship orders to Bahrain, Kuwait, Iraq, Oman, Qatar, Saudi Arabia, the United Arab Emirates, or South Africa at this time.
What delivery options are available within the UK?
Royal Mail Standard delivery takes 2 to 3 days and is free on orders over £25. Faster FedEx and DHL options are also available for next-day or Saturday delivery.
How much does international delivery cost?
European tracked delivery starts at £4.99, and worldwide tracked shipping starts at £9.99. Final costs are clearly shown at checkout.
When will my order be dispatched?
Orders placed before 2:30 PM on weekdays are usually dispatched the same day. Orders placed later, or during weekends and bank holidays, are sent the next working day.
Can orders be sent directly as gifts?
Yes, items can be delivered to any home or business address. This allows you to send gifts directly to friends or family without needing to receive them first.
Is it possible to return an item if it’s not suitable?
Yes, items can be returned within 30 days for a refund or exchange, if they are unused and have all tags attached. Return instructions will be provided after you get in touch.
Are products covered by a warranty?
A one-year warranty covers faults caused by materials or workmanship, once the warranty is activated. This applies only to items purchased through official channels with proof of purchase.
What happens if a product needs inspection under warranty?
Customers need to cover return shipping costs. If we confirm a manufacturing fault, we will repair or replace the item with the same or similar product at no extra charge.
Is customer support available if help is needed?
The online store is open 24/7, and support is available Monday to Friday from 9 AM to 5 PM. We aim to answer messages as quickly as possible during working hours.