How long does delivery take?
Standard UK delivery usually arrives within 3 to 5 working days. Next-day delivery is available for orders placed before 4pm, Sunday to Friday.
Do they offer free delivery?
Yes, free delivery is available on all orders over £100 within the UK. Orders below this amount will incur a small delivery charge at checkout.
Can I get my order delivered abroad?
Yes, Raffya ships internationally. Delivery costs vary by region: £12 for Ireland, £15 for Europe, £18 for the USA, and £20 for the rest of the world.
How can I track my order?
Once your order has been shipped, you’ll receive an email with a tracking number. Use this link to check your parcel’s status at any time.
What should I do if my parcel hasn’t arrived yet?
If your delivery is delayed, start by checking your tracking link. If there’s no update or it seems stuck, contact customer care for help.
Can I return an item if I change my mind?
Yes, returns are accepted within 28 days of receiving your order, as long as the item is in its original condition with tags still attached.
What happens if my return goes missing in the post?
It’s best to keep your proof of postage. If your parcel gets lost and you don’t have tracking, Raffya cannot be responsible for missing items.
Can I exchange for a different size or colour?
Yes, you can exchange if your preferred size or colour is in stock. If not, Raffya will issue a full refund.
Can I use a discount code during checkout?
Yes. Enter your valid code in the “Discount code or gift card” box at checkout, click apply, and your total will update instantly.
Do I need to sign up before shopping?
No, you can shop without creating an account. However, signing up for the newsletter gives you 15% OFF your first order and access to the Raffya community.