Are all items shown as available in stock?
If an item is shown as in stock, it is on hand and ready to ship quickly. Orders are sent out fast from the UK. Stock is updated often so customers do not miss out.
Can I sell or trade my used set?
No, second-hand sets are not accepted or traded. All products available are new and sold as complete items only.
Does every chess set include a box?
Some chess sets come with a storage box, but not all. The website shows what is included. If a box is not included, you will see suggestions after you pick your set.
What does ‘Investment Grade’ mean for chessmen?
These are made from rare woods that have been stored for years. Collectors like them because the wood is getting hard to find, so they become more valuable over time.
Where are the chess products made?
Chess items are made in Spain, Italy, India, and other countries. Each one is picked after close checking and research.
Will a receipt or invoice be included inside the box?
No paper that shows prices is sent in the box. This is helpful if you are sending a gift. You will get a confirmation email instead.
Can I return something if I change my mind?
Yes, you can return items within 30 days if they are unused and in good shape. Be sure to send them back in the original packaging for a full refund. Refunds are given within three working days.
Is it safe to shop through the website?
Yes, the website keeps your details safe by following strong security rules. Payment information is not shared, and checking out is simple and secure.
Can I get help choosing a set and storage box?
Yes, ready-made sets of boards and pieces are a good place to start. These options make it easier if you are unsure what to choose. You can also call for help and advice.