How does the Book Before You Leave offer work?
This offer lets guests secure their preferred accommodation and enjoy a 15% saving on their next break. A price guarantee ensures a refund of the difference if the same break is later available for less. The lower price must match the same park, accommodation grade, pitch type, and arrival date. Requests for price adjustments must be made at least four weeks before arrival. The offer is only valid if mentioned at the time of booking.
What types of stays qualify for this offer?
The discount is available on all accommodation and pitch types booked at reception during a current stay. A maximum of three units or pitches can be booked per offer. The deal cannot be applied to an existing booking or combined with other promotions. A minimum one-night gap is required between the current and future stay.
How does online check-in work?
Online check-in is included as standard for all accommodation. Shortly before the holiday begins, guests receive a pre-arrival email to register details and complete the check-in process. On arrival day, a text message confirms when the accommodation is ready, the unit number, and directions. Guests can go directly to the accommodation without visiting reception.
Who should be contacted for Hoseasons bookings?
Guests who booked through Hoseasons must contact Hoseasons directly for any booking adjustments. Their terms and conditions may differ from those of Shorefield Holidays. The guest portal may display an outstanding balance even if the payment is settled. This does not affect the booking status or holiday stay.
What happens if the guest portal shows an outstanding balance?
For bookings made via Hoseasons, an outstanding balance may appear in the portal. This is due to the way payments are processed and does not mean payment is missing. If checking out online becomes difficult, guests can inform the park of departure through the Guest Live Chat feature.