What mattress ranges are available at Simba Sleep?
Simba Sleep offers two mattress collections: Hybrid and Natural Hybrid. Each collection meets different comfort needs and budgets. Every mattress includes Simba’s patented Aerocoil spring-comfort layer for better sleep support. The main difference is the number of springs and extra comfort layers for improved performance.
What is the 200-night trial policy?
Customers can try their Simba Sleep product for 200 nights after delivery. They can return the item for any reason within this time. Refunds are processed once the product is picked up by the courier. Refurbished toppers from the Outlet range have a 30-night trial instead.
How does the refund process work?
After the item is collected, Simba Sleep processes refunds within seven days. The amount goes back through the original payment method. If a card has expired, a bank transfer will be arranged. Customers using finance plans will have their agreements canceled, and installments refunded within 14 business days.
Are returns free of charge?
Yes, all returns with Simba Sleep are completely free. However, delivery fees and premium delivery services are not refundable. Products are picked up directly from the customer’s home, and returned items are either recycled or donated responsibly.
What delivery options are available?
Simba Sleep provides standard and VIP delivery options. Standard delivery includes live tracking and flexible time slots. VIP delivery offers added convenience, such as mattress setup and old mattress removal. Customers receive real-time updates via SMS and email.
Can the old mattress be removed during delivery?
Yes, customers can choose old mattress removal at checkout for an extra charge. The standard removal service costs £50, and VIP delivery with removal is available for £100. Customers get a mattress bag to prepare the old item for collection.
How long does delivery take?
Delivery for Simba Sleep mattresses can be scheduled from the next day up to three months ahead. Customers can select their preferred date during checkout. Live tracking updates and narrowing delivery windows are provided for convenience.
What happens if the delivery date needs to be changed?
Customers should contact the support team to reschedule delivery if the order hasn’t shipped. If it has already been dispatched, they need to reach out to the courier directly to make changes. Delivery flexibility helps with smooth coordination for all orders.
What is included in the Simba Sleep guarantee?
All Simba Sleep mattresses come with a 10-year manufacturer’s guarantee. This covers defects in materials or workmanship during normal use. It ensures long-term durability and peace of mind with every purchase.
Are delivery charges refundable?
Delivery charges are not refundable, even if the product is returned. However, Simba Sleep offers free standard delivery for most UK postcodes. Additional services, like timed delivery or old mattress removal, are optional extras.