What are the delivery charges for UK orders?
Free UK delivery is available for all orders over £50. Orders that are £50 or less have a delivery fee of £4.95. Express delivery is also available for some brands at an extra cost.
How long does shipping take after placing an order?
Orders are dispatched within 1 to 3 working days, not counting bank holidays. Standard delivery usually takes 2 to 4 working days after dispatch. Express orders get priority for faster delivery if they are placed before the daily cut-off time.
What is the cut-off time for same-day dispatch?
Orders placed before 3:30 pm from Monday to Thursday and before 2:30 pm on Friday are eligible for same-day dispatch. This depends on product stock availability at the time of purchase.
How are high-value or express orders delivered?
Orders with express delivery, Protect My Order, or valued over £100 are sent using a signed-for delivery service. This ensures secure handling and confirmation upon receipt.
What happens if an item is out of stock?
Most items are in stock, but some may face delays. If delivery cannot be completed within 11 working days, Skintique will contact the customer to agree on a new date or will automatically process a refund. A confirmation email is sent once the refund is issued.
How can customers change their order after purchase?
Changes to orders are not guaranteed once they are placed. Customers should email hello@skintique.co.uk or use live chat right away. The team will try to make changes before the order is dispatched.
What is the cancellation and return policy?
Customers can cancel an order within 14 days of receiving it if the products are unopened and in resaleable condition. A 25% restocking fee applies, along with deductions for postage. Refunds are issued to the original payment method within 10 business days.
What if the parcel is returned due to a delivery issue?
If an incorrect address is provided or delivery is missed, the parcel is returned automatically. Redelivery costs and a £5 admin fee apply. Returned parcels may also incur a 25% restocking charge.
How are refunds processed?
Refunds are issued after the returned items are checked and approved. Customers receive an email confirmation with refund details. Processing usually takes up to 10 business days, depending on the bank or card provider.
What should customers do if a refund is delayed?
If more than 15 business days have passed since the refund was approved, customers should contact hello@skintique.co.uk. The customer service team will review the case and help resolve any delay quickly.