How can customers return an order?
Customers can start returns through the Superdry returns portal or complete them in-store. Postal returns in the UK incur a fixed fee of £2.45, while in-store returns are free.
Are returns accepted on sale items?
Yes, sale items can be returned within the return period, as long as they meet Superdry’s return conditions. However, certain final sale items cannot be returned, so customers should check product details before buying.
What is the Superdry return policy?
Customers have 14 days to register a return and an additional 14 days for the items to arrive at the warehouse. Refunds are processed after the return is received and checked by the team.
Can customers track their Superdry orders?
Yes, tracking information is provided once an order is dispatched. Customers receive an email confirmation with tracking details to follow their delivery’s progress.
Does Superdry offer student discounts?
Yes, Superdry offers student discounts through verified platforms like UNiDAYS. Eligible students can access special prices and promotional offers after verification.
Where are Superdry orders shipped from?
Orders are shipped from distribution centers in the UK and Belgium, or from official Superdry stores. The shipping location depends on stock availability and the destination. Estimated delivery times are always shown at checkout for clarity.
How can customers find Superdry Voucher Codes?
Voucher Codes are often available on the Superdry website, through newsletters, and during seasonal promotions. Verified codes may also show up on trusted coupon websites for additional savings.
What delivery services are available in the UK?
Superdry offers several delivery options, including free standard delivery within 2 to 4 working days. Next Day Delivery costs £5.95 for orders placed by 9pm, Monday to Saturday. Click & Collect is also free and typically takes 2 to 4 working days.
How can customers choose the correct size?
Each product page includes a detailed size guide to help customers select the right fit. As sizing preferences differ, it’s a good idea to check the guide before purchasing for comfort and accuracy.
Does Superdry offer free delivery?
Yes, Superdry provides free standard UK delivery on orders over a certain amount. The minimum spend may change based on the delivery region. Customers can see exact delivery details and costs at checkout before finalising their order.