Will tracking details be provided after ordering?
Customers in the UK and Ireland receive tracking details by text or email, provided a valid mobile number or email address is used during checkout.
Are free returns available?
Yes, free returns are offered within the UK mainland. Customers outside the UK are responsible for their own return shipping costs.
What is the correct returns address?
Returns Department, TFNC London, 76 Canterbury Road, Croydon, London, CR0 3HA. Always include your order number and completed returns form for quicker processing.
What should I do if I receive a faulty item?
In rare cases of faults, complete the returns form explaining the issue. Send the item back for a refund or credit. Postage refunds can be arranged with a valid receipt.
Why is my order delayed according to tracking?
Delays may occur due to bad weather or unforeseen issues. Orders are usually held for one day before continuing delivery. Contact customer care if the delay extends beyond this period.
What is the returns policy?
Items can be returned within 14 days for a full refund. Items must be unworn, with tags attached, and returned with a completed returns form. Refunds are usually processed within 14 working days.
What happens if a delivery is missed?
If a delivery attempt fails, couriers will usually try several more times. To avoid missed deliveries, use a work address if home delivery is inconvenient.
Why hasn’t my refund appeared yet?
Refunds typically take up to seven days to reach the account. Ensure the original payment card is still active. If delays exceed seven days, contact customer care.
How will I know when my refund is processed?
An email confirmation is sent once the refund is complete. Refunds usually appear in the account within three working days.
Is there flexibility for international returns?
International customers are given extra time to return items. The return period is extended based on delivery tracking and reasonable shipping timeframes.