What is the maximum group size on holidays?
Group sizes vary depending on the tour. Some trips may include 15 travellers or fewer, while others may have up to 45 people. Group size is planned carefully to ensure a positive experience, and many guests say travelling with a group becomes one of the highlights of the holiday.
How can I check entry and health requirements?
Travellers can use Sherpa, an online self-service tool, to find up-to-date entry and visa details for all destinations. The service also allows applications for eVisas or eTAs when required. Information is also available on the UK Government website under the Foreign Travel Advice section. Requirements may change, so it is important to check them regularly before travelling.
Do I need a visa for my destination?
Visa requirements depend on your destination and personal circumstances. For example, travelling to the United States may require an ESTA, Canada may need an ETA, and India could require an eVisa. It is strongly advised to confirm requirements well before travel to avoid delays or extra costs.
When is the remaining balance due?
The final balance for your holiday is generally due 12 weeks before departure. A reminder is usually sent around two weeks prior to the deadline to help you prepare. Payments can then be made securely through your account online.
How up to date must my passport be?
Most destinations require a passport that is valid for at least six months beyond the date of departure. Requirements vary, so travellers should always confirm validity rules with the appropriate authority before travelling. A valid passport is essential to avoid being denied boarding.
When will I receive my final travel documents?
Final travel documents are usually issued around 14 days before departure. These include flight details, hotel information, and the full itinerary for your holiday. They may also contain important FAQs relating to your specific trip. Checking the documents carefully ensures you have everything needed before travelling.
Are airline tickets still provided in paper form?
Airlines now operate on ticketless systems, so paper tickets are no longer issued. Instead, travellers check in online using details from their final documents. If online check-in is not possible, check-in can be completed at the airport. This makes the process quicker and easier for most passengers.
How early should I check in at the airport?
For European flights, check-in should be completed at least two hours before departure. For long-haul international flights, arriving three hours before departure is recommended. Allowing extra time helps avoid unnecessary stress and ensures a smoother journey.
What happens if entry requirements are not met?
If a traveller cannot enter a country due to missing visas, passport rules, or health requirements, responsibility cannot be accepted by the operator. It is the traveller’s responsibility to meet the regulations. Checking regularly before departure helps prevent issues and ensures smooth entry into the destination.
How do I pay the final balance for my holiday?
Most tours require the final balance 12 weeks before departure. Payments can be made by logging into your online account, which provides a quick and secure way to complete the process. Timely payment ensures your holiday arrangements are confirmed without delays.