What delivery options are available?
Customers in the UK and Northern Ireland can choose from Standard (£3.99), Express (£5.99), or Saturday Delivery (£9.95). European customers can pick Standard European Delivery for £8.99. International customers outside Europe can select Standard International Delivery for £13.99.
Is express delivery available for international customers?
Currently, Wal G does not offer express delivery for international destinations. However, standard international shipping is available and ensures safe, reliable delivery to most countries. Shoppers ordering from abroad can still enjoy extra value by using Wal G voucher codes, making their fashion favourites more affordable wherever they are.
Is a signature needed when receiving a parcel?
A signature is usually needed upon delivery to confirm receipt. If no one is at home, the courier may leave the parcel with a neighbor if it seems safe and will leave a card to notify you.
Will tracking details be provided after ordering?
Customers in the UK and Ireland get tracking updates via text or email if they provide a valid mobile number or email address at checkout.
What happens if a delivery is missed?
If a delivery is missed, the courier will make more attempts before returning the parcel. To avoid missed deliveries, it is often best to use a work address if no one is home.
Why does tracking show my parcel is delayed?
Weather or unexpected situations can delay delivery by up to one day. If delays continue beyond this time, it is best to contact customer care.
What is the return policy for unwanted items?
Items can be returned within 14 days for a refund or within 28 days for an exchange. They must be in their original condition with tags and include a completed returns form for quick processing.
Can international customers return items after 14 days?
Yes, international customers have extra time to return items due to longer shipping times. The date of receipt and tracking information will confirm eligibility.
How long does it take to receive a refund?
Refunds are usually processed within 14 days of receiving the returned parcel. Once approved, funds typically appear in your account within three working days, depending on your bank.
What should I do if an item arrives faulty?
If a faulty item arrives, fill out the returns form and provide details of the issue. The item can be returned for a refund, replacement, or credit code. Postage costs can be reimbursed if you provide a receipt.