Can delivery be made to an address other than my own?
Yes, you can choose a different delivery address during checkout. The parcel must be signed for when it arrives to ensure safe delivery.
How long does delivery take within the UK?
Standard delivery within mainland UK usually takes three to five working days. If there are any delays beyond this time, customers will be notified by email.
Is next day delivery available?
Next day delivery is available across mainland UK for orders placed before 3pm, Monday to Friday. This service costs £4.95 and only applies to items listed as in stock.
What happens if my wallpaper is out of stock?
Customers will receive an email with a new delivery date. If the new date doesn't work for you, you can choose a different wallpaper or request a refund.
Can non-faulty wallpaper be returned?
Yes, you can return wallpaper within 30 days of receiving it, as long as it is in its original condition and packaging. Made-to-order or customized products cannot be returned unless they are faulty.
What should be done if the wallpaper is faulty?
If you find a fault, return the product with its label. You may only need to send a sample for inspection. Stop hanging the wallpaper right away and contact customer service for replacement or refund instructions.
Is Click & Collect available for orders?
Yes, customers in mainland UK can use the free Click & Collect service at any Brewers store. This option will show up at checkout if the item is in stock.
Can orders be returned through Brewers stores?
Yes, customers in mainland UK can return items for free to any Brewers branch. You can also return items through the Collect+ network for extra convenience.
Do you deliver internationally?
Yes, international delivery is available. Prices and shipping charges will be shown at checkout, but some wallpapers cannot be shipped internationally due to supplier restrictions.
Will customs charges apply to international orders?
Customers outside the UK may be charged import duties or handling fees by their local customs office. These costs are the buyer’s responsibility, so it’s a good idea to check local rates in advance.
