How long does it take for a refund request to be processed on iHerb?
Refund or replacement requests may take up to 48 hours for review. If approved, refunds are processed within 7-10 business days, and replacement orders ship within 48 hours. Some items may not be eligible for reshipment.
What is the return policy for iHerb purchases?
After submitting a return request, packages must be returned within 14 days. The refund window is 30 days for items purchased on iHerb, and 90 days for iHerb brand products. Purchases from other sites have a 30-day refund window.
What should be done if an international order tracking status is delayed?
It may take 7-10 business days for international carriers to update tracking, sometimes after customs clearance. If marked as "Delivered" early, wait 24 hours before contacting the carrier. Contact Customer Support if further assistance is needed.
How can an order be cancelled on iHerb?
To cancel an order, go to 'Orders' and select 'Cancel Order' on either the app or web browser. Choose a cancellation reason and confirm. Guest checkout users can cancel via the "View and manage order" email link.
What shipping options are available for iHerb orders?
iHerb provides multiple shipping options for most countries. Customers can visit the Shipping Information page to explore available options, tracking details, and customs restrictions. Carrier contact information is also provided for further assistance.