What is the return policy for iHerb Singapore?
Orders can be returned within 60 days from the delivery date. Products should be returned in original condition following provided guidelines to ensure a full refund.
How to qualify for free shipping at iHerb?
Free shipping depends on the country and the order total. Ensure the total order amount exceeds the required minimum to qualify for free shipping.
What to do if a product is damaged or faulty?
Contact iHerb Singapore's customer support for assistance. Refunds are typically processed within 2 to 3 days after the request is accepted.
Can an iHerb order be cancelled after it is placed?
Sign in to your iHerb account and open the “My Orders” section. Select the order number and look for the cancellation option. Choose a reason and submit your request. Cancellation may not be available once the order is being packed or has been shipped.
Can I pay for an iHerb order with cash on delivery?
No, cash on delivery is not normally available at iHerb. Customers can choose from the payment methods shown at checkout. The available options may depend on the country and order details.
Do iHerb credit card offers have an expiry date?
Yes, credit card offers are usually available for a limited period. Read the offer terms to check the closing date, eligible cards, minimum spend, and other conditions.
Can two iHerb discount codes be added to one order?
Usually, only one discount code can be used on each order. If you have several codes, compare them and apply the one that gives you the best saving.
How can I follow the delivery of my iHerb parcel?
Once the parcel is shipped, iHerb usually provides tracking details. Open your order page or shipping email and select the tracking link to view the latest delivery update.
Can I ask to return an unwanted iHerb product?
A return may be possible if the product meets iHerb’s return conditions. Open the order in your account and follow the available return steps. Check the product type and return rules before sending anything back.
What can I do if my iHerb parcel is missing?
First, check the tracking page for delays or delivery updates. You can also look around the delivery location or ask household members if they accepted it. If the parcel is still missing, contact iHerb customer support with your order details.