What products does Active Era specialise in?
Active Era is known for high-quality air beds. These beds are waterproof, self-inflating, and suitable for both home and outdoor use. They offer comfort and durability, making them great for camping, guest rooms, and everyday needs.
Does Active Era offer free shipping?
Yes, free delivery comes with every order. Customers can shop without worrying about extra costs. Orders ship quickly to provide fast and reliable service worldwide.
How fast is standard delivery?
Orders placed before 2:45 PM Monday to Friday are dispatched the same day. Purchases made after this time or on weekends are sent the next working day. Delivery occurs on weekdays only, excluding Sundays and bank holidays.
Is express delivery available?
Express delivery is available for Mainland UK orders. Orders placed before 2:45 PM are shipped the same day, while later orders go out the next working day. This service does not include weekends and bank holidays.
Can an order be cancelled after checkout?
Orders are shipped within 20 minutes, so cancellations cannot be guaranteed. A request to return to sender may be made, but it is not always successful. Items can still be returned within 14 days for a refund.
What is the return policy?
Items can be returned within 14 days of receiving the order. An extra 14 days is allowed to send them back. Products must be unused, unopened, and securely packaged for a refund.
Are used items accepted for returns?
No, returns are only accepted for items that are unopened and unused. Products that show signs of wear, are missing parts, or have broken hygiene seals are not eligible for refunds.
Who pays for return shipping?
Active Era does not cover return postage costs. Customers need to arrange and pay for shipping. Proof of postage is required to process a refund.
How are refunds issued?
Refunds are processed back to the original payment method, including credit cards, debit cards, or PayPal. After inspection, it may take up to five working days for funds to appear.
What should be done if a refund is delayed?
Customers should first check their bank or PayPal statement. Refunds may take longer depending on the provider. If it still does not appear, customers should contact the card issuer for confirmation.