Do I need to reconfirm my booking after making a payment?
After completing payment, the booking is confirmed. However, some activities require contacting the local supplier one or two days prior to the scheduled date. This ensures that all details are verified and the experience runs smoothly.
Do I need to carry printed tickets for my bookings at Attractiontix?
Yes, printed copies of tickets are typically required for experiences booked online. Ensure that all necessary tickets are printed before the scheduled date to avoid any inconvenience. Specific instructions will be provided during the booking process.
What should I do if my ticket is lost or stolen?
Contact the Attractiontix customer service team for assistance with replacing the e-ticket. A replacement can be issued for £10, provided the ticket has not already been redeemed. Ensure to report the issue promptly to avoid complications.
How long does it take to receive booking confirmation?
Booking confirmation is usually provided instantly after completing the transaction. In rare cases, it may take up to 48 hours to process. Keep an eye on your email for the confirmation details.
Can I change or cancel a booking with Attractiontix?
Changes or cancellations can be requested by contacting Attractiontix, subject to applicable charges. Amendments cost £10, while cancellation fees vary based on location and timing, detailed in the Terms and Conditions. Non-refundable bookings incur full ticket value charges.
How can customers contact the Attractiontix team?
Customers can call the Attractiontix team at 0344 873 0070. Phone lines are open from 10am to 4pm, and staff are available to help with questions and bookings.
Who can book tickets with Attractiontix?
Only customers in the UK and Ireland can make bookings. Attractiontix does not offer international bookings at this time.
When should customers buy tickets through Attractiontix?
Tickets are usually available for purchase one to four days in advance. If a date is blocked on the booking calendar, tickets for that day are not available.
What does ‘Awaiting Supplier Confirmation’ mean for a booking?
This status means the attraction’s supplier needs to confirm ticket availability. Once approved, the e-ticket is automatically sent to the customer’s email.
Is reconfirmation required once at the destination?
Sometimes local suppliers ask guests to reconfirm by calling a day or two before the booked experience. Contact information for suppliers is included in the “Notes” section of the e-ticket.