How long does delivery take within the United Kingdom and Ireland?
Most orders are shipped within 24 hours of being placed. Deliveries are managed by Royal Mail, Parcel Force, or DHL. An express option through DHL provides delivery in about 1 to 2 working days, and a signature is needed upon receipt.
What are the delivery charges?
Delivery costs depend on the destination and the service chosen. For the United Kingdom, standard delivery costs £3.95 for orders under £30 and £4.95 for orders over £30. For Ireland, the rate is £4.95 for both.
What is the refund and return policy?
Items may be returned within 30 days of delivery if they are unused, unworn, and in their original packaging. Proof of purchase is needed for all returns. Customers should email info@candlesdirect.com before sending back any item, as unapproved returns will not be accepted.
Are there any items that cannot be returned?
Some products, such as perishable goods, personalized items, and personal care products, cannot be returned. Hazardous materials, flammable liquids, and gases are also excluded. Sale items and gift cards cannot be refunded or exchanged.
How are refunds processed?
Refunds are issued after the returned items are received and checked. Approved refunds are automatically sent to the original payment method. Processing times may vary depending on the customer's bank or card provider.
Is express delivery available?
Yes, express delivery can be selected at checkout. Costs may feel lighter when Candles Direct promo codes are used with the order.
Are exchanges available?
Yes, exchanges are offered for damaged or incorrect items. Support is available after the issue is reported.
Do products come in gift-ready packaging?
Yes, many items arrive in packaging suitable for gifting. This adds convenience for last-minute presents.
Will customers receive tracking information?
Yes, tracking details are emailed once the order is shipped. This allows buyers to follow their delivery easily.
Does Candles Direct stock well-known candle brands?
Yes, many popular names are available. Shoppers can explore trusted brands and a wide scent range.