Can I return my order if I change my mind?
Yes, customers can return unwanted items within 14 calendar days of receiving them. To start a return, email contact@casodesign.co.uk. The item must be unused and in its original condition for a successful return.
How do I report a faulty product?
If a product develops a fault, contact customer service at contact@casodesign.co.uk. A representative will help troubleshoot the issue. If it cannot be resolved, a collection may be arranged for inspection, followed by a replacement or refund.
What is the warranty period for Caso Design products?
All Caso Design products include a 2-year manufacturer warranty from the purchase date. This covers manufacturing defects under normal use and ensures customers receive reliable products.
What is not covered under the warranty?
The warranty does not cover normal wear and tear, accidental damage, or misuse. Issues caused by neglect, failing to follow instructions, or unauthorized repairs are also excluded.
How can I contact Caso Design for support?
For returns, warranty issues, or general questions, customers can email contact@casodesign.co.uk. The support team provides guidance on replacements, repairs, or next steps.
Is delivery free on Caso Design orders?
Yes, free next working day delivery is available on UK Mainland orders over £50 placed before 4 PM. Orders below £50 have a delivery charge of £5.99.
When will my order be processed and dispatched?
Orders placed before 4 PM from Monday to Friday are processed the same day. Orders made after 4 PM, on weekends, or during holidays are processed the next working day.
Which courier service delivers Caso Design orders?
Most parcels are delivered via DPD courier service. Large or heavy items are shipped through Palletised Curbside Delivery, which typically takes 3 to 5 working days.
Will deliveries be delayed during busy seasons?
Yes, delivery times may be longer during peak periods like Black Friday, Christmas, or major sale events. Customers should allow extra time during these periods.
Does the warranty affect consumer rights?
No, the manufacturer’s warranty does not affect statutory consumer rights. Customers are still protected under UK consumer laws in addition to the warranty provided.