Is Furniture Direct Online a safe place to shop?
Yes, customers shop safely because of strong digital protection. Security tools keep payment and personal details private. Regular system checks create a safe buying environment.
Do product pages show accurate stock levels?
Yes, each product page shows real-time stock updates. This helps customers know what is ready for fast delivery. It also prevents delays by showing when an item is low or out of stock.
Are finance plans offered?
Finance plans let buyers spread costs over several months. Payments can be weekly, every two weeks, or monthly. Full details are available on the Finance page.
How does a customer track a delivery?
A tracking link is sent by email once the order leaves the warehouse. Customers can follow the package until it arrives at their home.
What delivery time should customers expect?
Most products arrive within 2 to 5 working days. Some items may take longer, but every listing provides a clear estimate. Updates continue until delivery is complete.
Are sofas delivered for free?
Yes, sofas come with no delivery cost. The team delivers each piece directly to the chosen room.
Can customers change or cancel an order?
Changes and cancellations are possible before dispatch. Once the item is with the delivery team, it may not be possible to make adjustments. Contacting early helps avoid issues.
Is it possible to amend an online order?
Yes, orders can be updated before dispatch. Email or phone requests are accepted. New delivery dates or costs may apply after changes.
What happens if an item arrives damaged?
The customer should check the item and decide if it can still be kept. The support team will review the issue. Options for repair, replacement, or refund are arranged based on the damage.
What is the return process, and do collections apply?
Returns require contacting Customer Service first. Items must be unused and in their original condition. Damaged items are collected for free, while returns for change of mind incur a £199 fee. Refunds are processed after inspection.