What is the standard returns policy?
The standard returns policy allows 30 days from the delivery date to request a return. Items must be unworn, unused, and in their original packaging. A receipt or proof of purchase is needed for all returns.
How can a return be started?
To start a return, contact TheTeam@ChildrensFootball.com with your order details. Once approved, you will get instructions on how and where to send the package. Returns sent without prior approval will not be accepted.
Can sale items or gift cards be returned?
Sale items and gift cards cannot be returned or refunded. Only full-priced items in their original condition qualify for the 30-day policy. Always check product eligibility before completing your purchase.
Are there any non-returnable or restricted products?
Certain products cannot be returned, including perishable goods, custom items, and personal care products. Hazardous materials, flammable liquids, and gases are also excluded. Contact TheTeam@ChildrensFootball.com for help with specific items.
What should be done if an item is damaged or incorrect?
Inspect your order when it arrives and report any issues right away. If an item is damaged, defective, or incorrect, contact TheTeam@ChildrensFootball.com for assistance. The team will review the issue and find a solution.
How are refunds processed?
Once the returned item is received and checked, you will get a confirmation email. Approved refunds are processed back to the original payment method, minus any processing and delivery costs. Banks may take additional time to finish the transaction.
Can an item be exchanged instead of refunded?
The quickest way is to return the unwanted product and place a new order for the replacement. After the return is approved, a refund will be issued. This ensures faster processing and that stock is available.
What shipping options are available within the UK?
Free shipping is available on orders over £50 within mainland UK. Standard delivery (2 to 3 business days) costs £5.99, while priority delivery (1 to 2 business days) costs £8.99. Tracking details are included for every shipment.
When will an order be dispatched?
Orders placed before 12:00 pm are usually processed the same day. Those received after this time are handled the next working day. Deliveries are managed by FedEx, with some sent via DPD or UPS.