Why isn’t the camera working during the skin scan?
Start by checking whether the browser has permission to access the camera. If problems continue, try opening the website directly in a browser instead of through an app. A steady internet connection also helps, and switching devices often fixes the issue.
How is my shade matched so accurately?
The system reads natural skin tone details instead of selecting from fixed shades. This allows for a custom blend made specifically for individual colouring.
Why do other brands struggle to match my shade?
Most brands work with limited shade ranges and aim for the closest match available. Dcypher takes a more precise approach by measuring tone details and creating a blend tailored to that result.
What if the foundation doesn’t feel right?
A Match Guarantee is in place. If the shade isn’t quite right, a revised blend will be prepared and sent again at no extra cost.
How can a shade adjustment be requested?
Fill out the adjustment form and provide clear feedback about what needs to change. Once received, a new version will be prepared based on those details.
Is there a deadline for adjustments or refunds?
Shade adjustments should be requested within one month of receiving the most recent product. Refund requests are accepted within 28 days of delivery.
Is delivery free?
Most orders qualify for free shipping. A small delivery fee applies only to RUM Mascara orders.
How long does delivery usually take?
Delivery times vary by location. Many international orders arrive within five to ten working days, though times can differ.
Can orders be tracked?
Most parcels include tracking. Details are usually shared in the confirmation email, or support can help with updates if needed.
What is Dcypher Rewards?
It’s a free rewards program where you can earn points through purchases and simple activities like reviews or social engagement. You can use these points for future savings.