How can a device be prepared before sending it for repair?
Before sending a device for repair, back up all personal data and restore factory settings. This ensures that no information is lost during the repair process.
How can a repair application be registered?
Submit a repair application online and wait for an email confirmation. Once approved, the authorized service center will contact the customer for further assistance.
What delivery options are available for online orders?
Standard delivery is free for orders over £99.99, while smaller orders cost £4. Next working day delivery is available for payments confirmed before 16:00 GMT, Monday to Friday.
Can orders be delivered to pickup points?
Yes, customers can choose home delivery or pickup point collection at checkout. Pickup points may temporarily close due to local restrictions, and reopening depends on government guidance.
How can delivery status be tracked?
Orders can be tracked online through the Order Status page. Customers can view dispatch progress, delivery times, and tracking details using the account page or the email link provided.
What should be done if a delivery is missed?
If no one is available at the delivery address, the courier may leave a note. The note will indicate whether the parcel was left safely or needs to be rescheduled for delivery.
How can a damaged order be reported?
If an item arrives damaged, it can be refused upon delivery. Customers who discover damage later can contact the hotline at 0800 011 3152 to arrange for replacement or refund support.
What is the return policy for online purchases?
Products may be returned within 14 days of delivery. An additional 14 days are provided after submitting a return request. Returns are free when using the provided return label.
How are refunds processed after returning items?
Refunds are issued within 14 days after receiving the returned items. The same payment method used for the purchase will be applied to the refund.
Can bundle products or promotional gifts be returned?
Bundle and promotional gifts should be returned together to receive a full refund. If part of a set is kept, the value of the missing item may be deducted from the refund.