How can students access the Hotels.com student discount in the UK?
Students can use My Unidays to access the Hotels.com student discount. They need to register and verify their student status to unlock the discount.
How can the Hotels.com price match guarantee be applied?
Visit the price guarantee page and click on the ‘Ask to Match Price’ tab. Fill in the required information and submit the request. The customer service team will review and respond to your claim.
Can Hotels.com gift cards be used to make payments in the UK?
Yes, Hotels.com gift cards can be used to make payments. Select your destination, click the ‘Pay Now’ tab, and enter the gift card details during checkout.
How does the free cancellation policy work at Hotels.com?
Free cancellation is available for most properties on Hotels.com. Log in to your account, navigate to ‘My Bookings,’ select the reservation, and cancel it. For vacation rentals, contact the property manager directly using the details in the confirmation email.
How can booking errors like name changes be fixed?
Flights can often be changed or canceled for free on the booking day. Name corrections require submitting a form with proof of identity. Changing hotel or car rental details may involve fees and must be done through the booking site or customer support.
Can I request a late check-out?
Late check-out may be possible but must be confirmed with the hotel. Extra fees may apply. To arrange a late check-out, guests should contact the property directly during their stay.
What are the check-in requirements for hotels?
Check-in can happen any time between the listed check-in time and midnight. Guests should bring a government-issued ID when they arrive. Contact the hotel in advance if you plan to arrive early or very late to ensure a smooth check-in.
What does non-refundable booking mean?
Non-refundable bookings do not get refunds when canceled. The hotel or rental may also charge extra cancellation fees. It is important to check cancellation policies before confirming bookings to avoid fees.
How are refunds handled when paid with a gift card?
If payment was made by gift card, a new gift card will be emailed within four hours of processing the refund. For small balances, typically under GBP 10, you can request a cash refund by emailing giftcards@hotels.com. Gift Card Customer Support can help with any questions about gift card refunds.
When will a refund appear on my credit or debit card?
Refunds are processed within 24 hours of cancellation by Hotels.com. After that, banks usually take up to 7 days to credit the amount. In some cases, it can take up to two billing cycles to appear on statements. Contact your bank if the refund is delayed past this timeframe.