Will an order number be provided after purchasing online?
A confirmation email is sent automatically once an order is placed. This email includes the order number and a list of purchased items. Each order has its own number, which helps with tracking.
How can a TV order be placed?
A TV order can be made by calling the number shown during the presentation. Registered customers can complete the process by following the prompts. New shoppers are sent to a call center agent who creates an account and places the order.
What is the full process for ordering through TV?
Viewers dial the number displayed on-screen and follow the steps. These include pressing the key to buy, selecting product options, and choosing the delivery method. They then enter card details to complete payment. An agent is available if difficulties occur.
What happens if a product is missed on TV?
Items may sell quickly, so it is recommended to purchase during the live presentation. Recently shown items can still be viewed online in the “Recently Aired” section. Availability depends on remaining stock.
How can an order be tracked online?
Customers can log in to their account to check delivery progress. All current and past online orders appear in one central place. This makes it easy to follow updates.
Can Flexi-pay be added after the order is placed?
Flexi-pay must be selected during checkout on eligible products. It cannot be added once payment has been processed. Installment details also cannot be changed after purchase.
How much does delivery cost?
Delivery fees vary depending on the product shown on TV or online. Standard charges apply per item within set limits. No more than £29.99 is charged for Standard Delivery when purchasing two or more items in a single day. A faster delivery option is also available at an extra cost.
How are orders delivered?
Orders are sent through Royal Mail or a courier, depending on the item. Deliveries are limited to UK addresses, Northern Ireland, and the Republic of Ireland. Some orders may require a signature or ID. If no one is home, the courier may attempt letterbox delivery or leave a card with instructions.
How long does delivery take to arrive?
Standard UK Mainland delivery usually takes three to five working days. Other locations may require a few additional days. Fast Track delivery aims to arrive within two working days. Pre-order items arrive within the timeframe shown at purchase.
Can an item be returned for a refund?
Items may be returned within thirty days if they are unwanted. Products must be sent back in the same condition with all packaging. Personalised items such as resized rings cannot be refunded. A full refund, including VAT, is issued once the item is received and checked.