How will I receive digital products?
After purchase, you will receive a receipt and a separate email containing download instructions with a link. Digital products can also be downloaded instantly from the “My Account” area under “Downloads".
Can some downloads only be fulfilled during business hours?
Yes, certain items such as IT downloads, subscription log-ons, and software licences may only be fulfilled during standard working hours. These will be sent as soon as they are available.
When will hardcopy items be dispatched?
Hardcopy orders are prepared for dispatch immediately after payment is completed. In some cases, additional evidence of cardholder authorisation may be required before the order can leave the warehouse.
What happens after booking a training course?
You will receive a receipt and follow-up emails with full course instructions. Delegates and company details can also be added directly from the “My Account” area.
How are Cyber Essentials products delivered?
A receipt is issued immediately after purchase. You will then receive a separate email from the Cyber Essentials portal with specific details and instructions regarding your chosen product.