How can I return an item?
Items can be returned using a free post return process. Full details are available on the Returns Policy page. Ensure the product is in its original condition with any tags still attached.
Can items be returned to a store?
Refunds or exchanges cannot be processed in physical stores. All returns must follow the postal process described in the Returns Policy page.
How long does a refund take?
Refunds are usually processed within 14 working days of receiving the returned item. Once processed, a confirmation email will be sent. Please allow an additional 2–5 working days for the funds to appear in your account.
Can earrings be returned?
Earrings and other pierced jewellery cannot be returned unless faulty. This is due to health and hygiene regulations. Any returned items must be unused, unworn, and have security tags intact.
How will I know if my order was received?
After placing an order, you will receive a confirmation email. This email confirms that your order details have been recorded, but it does not mean it has been shipped. Please check the order information carefully. If anything looks wrong, contact us right away.
How will I know when my order has been dispatched?
Once your order leaves the warehouse, you will receive an email confirming shipment. This email will also include tracking information so you can monitor the progress. This way, you will know when to expect delivery and can plan accordingly.
How long does delivery usually take?
Delivery times depend on the shipping option you choose at checkout. Standard and express options may have different timelines. You can find full details on the Delivery Details page, which explains expected timeframes. Please review this before ordering to make sure it works for you.
Is it possible to cancel an order after purchase?
You can try to cancel your order if it has not yet been processed. Please contact our support team by email immediately. If the order has already been prepared or shipped, you cannot cancel it. In this case, you will need to return the order for a refund.
What steps should I take if my item is faulty?
If your item arrives damaged or faulty, it should be returned. The Returns Policy explains how to send the item back safely. Once we receive it, we will assess the item and may offer a refund or replacement. Please follow the outlined instructions for a smooth return process.
Who should I contact if there is an order issue?
If you experience any problems with your order, please email customer support. Contacting us promptly helps resolve issues such as incorrect details, cancellations, or damaged goods. Early communication gives you the best chance of correcting the problem quickly and effectively.