How fast are outlet orders shipped?
Orders from KiDSiE and partner brands are usually shipped within two working days. Deliveries are carried out by Royal Mail or Yodel using a 48-hour tracked service. A tracking email is sent once the parcel leaves the warehouse.
How do customers access tracking updates?
Tracking information is included in the dispatch confirmation email. By following the provided link, customers can see the progress and expected delivery times. This helps them feel more at ease while waiting for their items.
What is the timeframe for returns?
Customers can return purchases within fourteen days of the order date. This timeframe allows them to check the products carefully before deciding. After the deadline, returns may not be accepted.
Which items can be returned?
Products must be unused, in their original packaging, and in a condition suitable for resale. Items that have been worn, washed, or changed are not eligible. Customised or personalised products cannot be returned unless they are faulty.
How does a customer start a return?
To start the process, email hello@KiDSiE.com within fourteen days of receiving the order. Include the order number and reason for the return in the message. Once approved, clear instructions will be provided for sending back the item.
Who is responsible for return shipping costs?
Typically, customers are responsible for return postage. If a product arrives damaged or incorrect, KiDSiE may cover the cost and arrange a refund or replacement.
When are refunds and exchanges completed?
Refunds are issued after returned items are received and checked. Funds are sent back to the original payment method within a reasonable time. Exchanges are possible if stock is still available.
What should be done if a product arrives damaged?
If an item is faulty or broken, customers should email hello@KiDSiE.com with photos of the issue. After reviewing, a replacement or refund will be arranged quickly to fix the problem.
What types of products are available at KiDSiE?
KiDSiE offers premium children’s and baby products at lower prices. Items come from surplus stock, customer returns, discontinued lines, clearance collections, and liquidation sales. Families can enjoy quality at a fraction of the retail price.
How does KiDSiE contribute to sustainability?
By reselling returned or surplus items, KiDSiE helps reduce waste that would otherwise go to landfill. With billions of pounds of goods discarded each year, this method encourages more sustainable shopping. Parents save money while making an eco-friendly choice.