What is the returns policy at Leisurelakesbikes?
Customers may return goods within 60 days of purchase. Items must be in showroom condition with tags, packaging and a valid receipt. All items, except food and underwear, qualify for returns. Refunds or exchanges are available once the item is processed.
How should customers prepare an item for return?
Items should be boxed securely and include a cover note stating REFUND or EXCHANGE. This note helps the warehouse team process the return quickly. Goods must be sent following the postal return instructions.
How are refunds issued?
Refunds are processed using the original payment method. Card refunds go back to the same card, while cheque payments are refunded in cash after a 14-day window. A valid receipt or delivery note is required for any refund.
Are delivery charges refunded?
Delivery charges are refunded only when items are faulty or incorrect. Special Delivery services are excluded from refunding. For non-faulty returns, only the item value is refunded once received.
When are items considered lost?
Items are classified as lost after 15 working days from dispatch. After this timeframe, customers may receive a refund or replacement. Tracking information helps determine the appropriate action.
Does Leisurelakesbikes offer local delivery?
Customers living within 30 miles of a store can receive hand-delivered bikes. Bikes arrive unboxed and ready to ride. Staff can assist with basic setup questions during delivery.
How fast is standard delivery?
Orders placed before 2pm are dispatched the same working day if in stock. Delivery estimates appear at checkout based on the dispatch date. Certain postcodes may include delays or surcharges.
Can customers check delivery estimates before ordering?
Yes, delivery estimates appear once items are added to the basket. Customers can compare available delivery options before completing a purchase. Special order items may show different timelines.
How does Click & Collect work?
Customers add items to their basket, select Click & Collect and enter a postcode. The system suggests nearby stores, and customers complete checkout as normal. Items are collected in-store once ready.
Can customers call for delivery questions?
Customers may phone the team using the number provided on the site. Staff assist with delivery areas, setup questions, and collection queries. Support is available during stated hours.