Can orders be shipped outside the UK?
Yes, shipping is available worldwide. Delivery times and charges vary by destination.
How can delivery time be checked for a product?
Delivery time is shown in blue text on each product page. Larger items may take longer. Different items can have different lead times.
Is free delivery offered for all orders?
Free delivery applies to UK mainland orders over £30.
Which couriers are used for deliveries?
Couriers like UPS, DPD, Hermes, Parcelforce, Royal Mail, Yodel, and Evri are used. The courier depends on the item’s size and destination.
Are shipping charges different for non-UK orders?
Yes, non-UK orders may face extra shipping costs and import fees. The website calculates shipping at checkout. Always check product pages for details.
What if part of an order is on pre-order?
Orders with a pre-order item ship together when all items are in stock. Delivery is delayed until everything is ready to send.
How are returns handled if a product is unwanted?
Unwanted items can be returned within 14 days. Return shipping costs are deducted from the refund. Items must be unused and in their original packaging.
What should be done if an item is faulty or incorrect?
Report any faulty or incorrect item within 14 days. Contact customer service with proof and order details.
Are there fees for rejected deliveries?
Rejected deliveries applies return and restock fees, depending on size and destination.
Can personalised products or assembled items be returned?
Personalised items or products that are assembled or removed from packaging cannot be returned unless faulty.