How can I check the status of my order?
To check your order status, log into your Maqio account or click the link in your confirmation email. They will send an additional email once your order has been dispatched, including full tracking details.
What are the shipping costs for my order?
Three delivery services are available, each with its own rate and delivery time. You can find full details on the Delivery page before completing your purchase. This way, you will know what to expect before confirming your order.
Can I change or cancel my order after purchase?
To modify or cancel an order, contact contact@maqio.com as soon as possible. They try to process changes before dispatch. Once an order has been sent, it cannot be changed or cancelled.
How do I track my order after dispatch?
They send an email notification once your order is dispatched. It contains tracking details that let you follow your parcel’s journey. Tracking helps you stay updated until your items arrive safely.
Is international delivery available?
Right now, Maqio offers delivery services only within the United Kingdom. The brand cannot fulfill orders from other countries. We will share updates if international delivery becomes available in the future.
How can I stay updated on Maqio deals and news?
Sign up for the weekly newsletter to receive exclusive news, offers, and product updates. Subscribers also get a discount code after joining through the pop-up on the website. It’s an easy way to stay informed and save.
Can I request a specific delivery date for my order?
You cannot select a specific delivery date during checkout. However, orders placed before 12pm are usually dispatched the same day. Delivery times depend on the chosen courier service.
What payment options are accepted online?
Payments can be made with credit/debit cards, PayPal, Shop Pay, Amazon Pay, Klarna, Clearpay, or Laybuy. You only need to provide payment details when completing your order. Each method is safe, secure, and quick to use.
Do I need an account to place an order?
You do not need an account to make a purchase. Shoppers can add items to their basket and check out as guests. Creating an account is optional for those who want to track future orders more easily.
What is the return and refund policy?
A 30-day return policy that allows items to be sent back within 30 days of delivery. Products must be unused, in original packaging, and include proof of purchase. Refunds are processed once the returned item meets the necessary condition.