Can I cancel my booking?
Yes, you can cancel your reservation up to 2 pm on the day of arrival without any charge. Make sure to notify the hotel in writing.
How do I access exclusive deals?
Use the Millennuim Hotels and Resorts app or subscribe to the newsletter for access to special deals and promotions.
What are the check-in and check-out times?
Check-in begins at 2:00 PM, and check-out is by 12:00 PM on the day of departure.
Can I earn rewards for booking?
Yes, by joining the My Millennium Rewards program, you can earn points for bookings and enjoy added perks.
What is the Best Rate Promise?
The Best Rate Promise guarantees that when you book directly on www.millenniumhotels.com, you will get the lowest online price. If you find the same room and offer for a lower price on approved partner sites within four hours, the difference will be refunded. You can also get an extra 25% discount if you submit your claim within 24 hours.
Which travel websites qualify for the Best Rate Promise?
Only specific websites qualify, including Expedia, Booking.com, Agoda, Hotels.com, Orbitz, Lastminute.com, and others listed on the terms page. Bookings made through unapproved sites like Hoteltravel, Easytobook, Amoma, and similar platforms are not eligible. Guests should always check the approved list before submitting a claim to avoid disappointment.
How is personal information protected when booking online?
Bookings made through www.millenniumhotels.com use secure systems to safeguard personal information. Customers can trust that their details are handled with strict privacy measures. Data protection and safe online booking practices are a priority. Security is maintained to ensure peace of mind during every reservation.
What benefits come with joining the MyMillennium program?
MyMillennium members enjoy exclusive room rates, dining discounts, and bonus MyPoints. Members can use these points for free nights, dining vouchers, shopping rewards, or room upgrades. Membership also offers welcome gifts, birthday perks, and event invitations. Benefits increase as members advance from Classic to Silver and Prestige tiers.
How can MyPoints be earned and redeemed?
Members earn MyPoints for every eligible hotel stay, dining expense, and in-house purchase. They receive 10 to 20 points for each US$1 spent, depending on their tier. Points can be redeemed for free nights, upgrades, dining vouchers, or shopping rewards with over 100 brands. Special offers and app bonuses provide more ways to collect points.
What extra rewards are offered for updating profiles or using the app?
Members can earn 500 MyPoints by updating their communication preferences. Completing a profile earns 250 points, and downloading the MyMillennium app gives another 250 points. These quick actions help members increase their balance without extra spending. Extra rewards make it easier to access free stays or dining vouchers.