How do I measure for a new sofa?
Measuring is easy and can be done using the dimensions listed on each product page. Always check the sofa’s height, width, and depth. Also, measure doorways, hallways, and staircases to make sure it fits easily into your home.
What should be measured for upstairs deliveries?
Measure the narrowest point of the staircase, including any handrails or ceilings. This will help ensure the sofa can be safely carried to the chosen room without issues.
What is the best way to prepare for delivery?
Before delivery, clear the path and room where the furniture will go. Make sure hallways, doorways, and corners are free from obstructions. This helps the delivery team move items quickly and safely.
Can upholstery orders be cancelled or changed?
Made-to-order upholstery can be changed within two days of the order confirmation date. After this period, the order cannot be cancelled because it will already be in production.
What if the sofa was ordered in-store?
For in-store purchases, cancellation or changes must be discussed directly with the store. The sales team will guide you on your options and next steps.
What are the standard delivery charges?
Delivery for sofas and chairs costs £129, while Saturday delivery costs £139. In some remote areas, delivery may cost a bit more depending on location and availability.
Can multiple items be delivered together?
Items may arrive separately depending on stock and supplier, but only one delivery charge applies. You will be charged the highest delivery fee from your order only once.
Is collection available for store purchases?
Customers who pay in full by card in-store can collect orders from the distribution center. Clearance items are also available for collection, while made-to-order furniture requires home delivery.
How can I track the delivery of my sofa?
Sign in or create an account online to track your order’s progress. You will receive a text message and email the evening before delivery, along with a tracking link on the delivery day.
What guarantees come with SCS furniture?
All SCS furniture includes a 12-month parts and labor guarantee, plus a 10-year frame guarantee. Sofas with electrical or recliner mechanisms also come with a 12-month warranty. Care Packages provide extended protection for up to five years.