Is delivery free on Snuz orders?
Yes, delivery is free on Snuz orders over fifty pounds. Orders placed before one in the afternoon qualify for next working day delivery. Weekend and bank holiday deliveries are not available.
What happens if an order is placed over the weekend?
Orders placed on Saturday or Sunday will be dispatched on Monday. This ensures products are prepared and shipped during normal working days. Customers should note that no weekend deliveries are available. Bank holiday orders also follow the same dispatch process.
How long do customers have to return unwanted items?
Snuz offers a thirty-day return period starting the day after delivery. Goods must be in unused condition with the original packaging intact. Customers need to show the RMA number inside or outside the parcel. Gift vouchers are not included in this policy, but faulty or misdescribed items are protected.
Are returns free for UK customers?
Yes, returns from UK addresses are free. Customers can request a returns number and label by emailing returns@snuz.co.uk or calling 0800 145 6536. Proof of purchase is required to process the return. International returns must also include a returns number, but the sender pays for postage.
Can mattresses be returned?
Mattresses can be returned as long as they remain unopened and unused. Once unrolled, they cannot be refunded unless faulty. This ensures hygiene and product safety for every customer. To secure a refund, items should stay in their original packaging.
What should be done if an item is faulty?
Customers should contact Snuz right away with a description and photo of the faulty product. Stop using the product to avoid further issues. A replacement will be issued at no charge, ensuring customer protection. The brand reserves one chance to fix the fault in line with consumer rights.
Does Snuz offer a warranty on products?
Yes, most Snuz products come with a one-year warranty. Some items, like mattresses, may include an extended guarantee. Always check product details for coverage.
Can I change my delivery address after placing an order?
Yes, contact Snuz customer service as soon as possible to update your delivery details. Once dispatched, changes may not be possible.
Are Snuz products safe for newborns?
Yes, Snuz designs all products to meet strict UK and EU safety standards, ensuring they are suitable for newborn use.
Does Snuz offer gift cards?
Yes, Snuz gift cards are available and make a thoughtful choice for baby showers or new parents. They also allow recipients to take advantage of ongoing offers or apply a Snuz discount code when available.
