What is the return policy for XP Pen graphic tablets and displays?
Graphic tablets and displays can be returned within 30 days of delivery. Products must be in new condition, free from signs of damage or misuse, and include all original accessories and packaging. After inspecting the returned item, a refund or replacement is processed quickly.
Are accessories eligible for return?
Yes, accessories can be returned within 30 days of purchase. The buyer is responsible for return postage and handling costs. Returned items must be unused and in their original condition for approval.
How can customers request a refund or replacement?
To request a return, contact customer support via email at service@xp-pen.com or call +1 657-445-6129 (Mon–Fri, 10 am–5 pm PST). Once the return is approved, ship the item using Royal Mail, DPD, or Hermes_UK and provide the tracking number.
What is the contact email for local warehouse returns?
For local warehouse details, customers can email shopuk@xp-pen.com. The support team provides the correct address for returns and guides the process to ensure smooth handling.
How can a customer register for an XP Pen account?
Customers can register for an account to create a unique XP-Pen ID and password. The account allows quick checkout, saved items, and easy access to order history and shoppers can make future purchases even more affordable by applying XP Pen voucher codes at checkout.
How can the status of an order be checked?
The order status can be tracked via live chat or by contacting shopuk@xp-pen.com between 10 am and 5 pm PST, Monday to Friday. Updates are provided promptly to keep customers informed.
How long does order processing take?
Orders for in-stock products are processed and shipped within two business days. Delivery typically takes 5–30 business days, depending on the destination and courier. Slight delays may occur during holidays or busy seasons.
What payment methods are accepted by XP Pen?
Payments can be made via PayPal, Visa, and MasterCard. All transactions are securely processed, ensuring that customers' personal and financial information remains protected.
How can an online order be placed?
Select the desired product, add it to the basket, and proceed to checkout. After payment, an email confirmation is sent with the order number and summary.
How soon is a refund processed after returning an item?
Refunds are typically processed once the returned product is received and inspected. The amount is credited to the original payment method within a few working days, depending on the bank or payment provider.