How does the 30-day money-back policy work?
The 30-day money-back policy provides a full refund once the item is returned. Customers can have the refunded amount sent to a bank account or apply it to another purchase. This policy gives customers time to make sure the item is right for them.
Is return shipping free?
Return shipping is free within the 30-day period. Free returns cover resizing, exchanges, and refunds. A prepaid service is available to ensure the item can be sent back easily and safely.
Will a full refund be given after returning an item?
A full refund is given under the 30-day policy. This includes a "no questions asked" guarantee for extra peace of mind. Shipping costs are also covered, allowing for returns without extra charges.
Are 30-day returns available on all items?
Yes, all items are eligible for the 30-day return period. Returns, exchanges, and resizing requests are accepted. A pick-up and drop-off option makes the process easier.
Can a ring be resized?
A ring can be returned for one free resizing. The new size must be clearly noted on the return form. Using the original packaging or packaging of similar size helps ensure it stays safe.
Is a showroom visit possible for drop-off?
Yes, customers can visit the showroom to drop off items in person. This allows for direct communication with staff if needed and provides a chance to see items up close.
How can someone confirm a diamond is real?
A qualified gemmologist should examine a diamond. A certificate from a trusted institute is highly recommended. Sellers who do not provide certification should be avoided.
What are diamonds made from?
Both natural and lab-grown diamonds are made of carbon. Their physical and chemical properties are identical. Modern technology helps lab-grown diamonds have fewer visible flaws.
Which diamond shape is the best choice?
The choice of shape depends on personal taste. Round diamonds are the most popular because of their strong sparkle and visual appeal. Cushion, oval, marquise, and pear shapes offer different styles for various preferences.
Is buying diamonds online safe?
Buying diamonds online can be safe and cost-effective. Prices are often lower than in physical stores, and there are more options available. Items can also be checked by a local jeweller, along with a solid return policy.