Why can’t I complete my booking?
Check your email for a payment status update, which may take up to 30 minutes. Update your browser if needed, especially Internet Explorer or Firefox. If problems continue, contact customer support for help.
I didn’t get my tickets and what should I do?
Wait up to 30 minutes, then check your inbox and spam folder for any ticket emails. An SMS may include a link to your tickets. If still missing, contact customer service for help.
Why do I need to choose a timeslot?
Some venues require a timeslot to manage visitor flow and avoid long queues. It helps keep the visit smooth and more enjoyable. Select your time during booking if prompted by the attraction.
How can I book if an attraction is free on certain days or times?
Some attractions offer free entry on special days or at set times. If the date is greyed out, booking may not be required. Check ticket details during checkout for any specific instructions.
Is a specific exhibition included in my ticket?
Check the attraction page to see what the ticket includes or excludes. Some exhibitions may require booking a timeslot at the venue. If needed, this will be clearly stated before purchase.