How should Tru-Diamonds jewellery be cared for?
Tru-Diamonds jewellery can last a lifetime with proper care. Clean it regularly and keep it away from creams, lotions, and harsh chemicals. Remove rings during activities like gardening or dishwashing to avoid damaging the metal setting.
Are Tru-Diamonds gems durable?
Tru-Diamonds gems are very hard and long-lasting. Although it's rare, damage or chipping can happen, just like with mined diamonds. If a gem is damaged or discoloured, we offer a replacement under the Lifetime Gemstone Guarantee.
What should be done if a Tru-Diamonds gem is damaged?
If a gem becomes chipped or damaged, it will be replaced under the Lifetime Gemstone Guarantee. Customers just need to follow the return process outlined in the guarantee policy.
How can an item be returned or exchanged?
To return or exchange a purchase, review the details in the Delivery & Returns and Guarantee sections. These pages explain the necessary steps for a smooth process.
What should I do if my item arrives faulty?
Faulty items should be returned to the Tru-Processing Centre, PO Box 90, Porth, Wales, CF40 9BL. Include the original invoice or a copy along with a note explaining the issue and stating whether you want a refund or replacement.
Is there a restocking fee for missing packaging?
Yes, returned items must include the original presentation box and sleeve. If these are missing, a restocking fee of 15% of the purchase price will be deducted from the refund.
Can pierced earrings be returned or exchanged?
For hygiene reasons, worn pierced earrings cannot be returned or exchanged unless they are defective. Unworn earrings in their original condition can be returned.
How can problems with an order be resolved?
If you have any issues with your order, contact service@trudiamonds.com for assistance. You can also call +44 333 043 5000 to reach customer support for quick help.
Can a shipping address be changed after placing an order?
You can change the shipping address through My Account before the order is dispatched. Once the order has shipped, changes to the address are not possible.
Where can more information be found about jewellery care?
Detailed cleaning and maintenance advice is on the Jewellery Care and Cleaning page. Following these tips helps keep the shine and longevity of Tru-Diamonds™ jewellery.