How long does it take to process my order?
Processing time typically takes 24 hours for most orders, but can extend to 1-3 business days if items are out of stock. Factors like product complexity and holidays may also affect the timeframe.
How can I return my items?
Returns are accepted within 14 days of receiving your items, provided they are unworn and in original condition. Certain items, like swimwear and beauty products, may have special return rules. Contact the Support Centre for return assistance.
How long does it take to receive a refund?
PayPal refunds take up to 48 hours, while credit card refunds may take 7-14 business days. Wallet refunds are processed within 24 hours. In some cases, refunds require a PayPal account for completion.
How do I place an order on Zaful?
Select your item’s size, colour, and quantity, then click 'Add to Bag'. Proceed to checkout, enter any coupon codes, and complete the shipping and payment information. A confirmation email will follow with order details.
Can I make changes to my order after placing it?
Changes to an order are possible within 1 hour of placing it, provided it hasn’t been processed. Contact Customer Care immediately with the details. Using Live Chat will speed up the process.