When will I receive my booking confirmation?
For activities with instant confirmation, the email arrives within 5 minutes of booking. For other activities, confirmation takes 24-48 hours. Check the package’s confirmation section for the exact confirmation time for your activity.
How do I cancel my booking?
Check your activity’s cancellation policy to see if free cancellation is available. If eligible, cancel directly from your bookings page and receive an email confirmation. For conditional or no-cancellation policies, refer to the activity page for details.
How long will it take to receive my refund?
Once your refund is approved, it will be initiated within 24 hours. The processing time varies by payment method, typically between 7-30 business days. Contact your bank if further details are needed.
How do I share or remove bookings on Klook?
Use the Trips tab in the app to share your upcoming bookings with friends. Simply tap the share icon and choose the bookings to share. To remove a booking, swipe left and tap the trash can icon.
How many KlookCash can I earn from reviews?
Reviews with 100 or more characters earn 20 KlookCash. Adding three photos earns 30 KlookCash. You need to submit at least 10 reviews each month. Bookings under US$5 or ones made again within 30 days do not qualify.
When is the booking confirmation received?
Activities with instant confirmation send emails within minutes. Other activities may take 24 to 48 hours. Travelers can check the confirmation section on their booking page.
How is KlookCash used?
You can redeem KlookCash during checkout once you have collected 10 or more. Some items, like Stay+ bundles or gift cards, are not eligible.
Can an activity be booked for someone else?
Yes, you can book activities for others by entering their details at checkout. Some vouchers cannot be transferred, so it is important to enter the details correctly.
How can customer support be contacted?
Travelers can use the “Chat with us” option under Bookings. Providing details like the booking ID and activity name will help speed up assistance.
Can Klook promo codes be used on all bookings?
Not all bookings accept promo codes. Some require a minimum spend or apply only to specific activities.
