What is Levi's return policy?
Levi's allows exchanges or returns within 14 days for a full refund. The product must be unworn, with tags attached, and accompanied by the original receipt. Shop confidently, knowing the seamless return policy ensures hassle-free returns.
How can a Levi's order be tracked?
After your order ships, a tracking number will be sent via email. Use this number to track the package on the Levi's website or through the shipping carrier. This allows you to monitor your order's progress.
Is there a warranty on Levi's jeans?
Levi's jeans come with a limited lifetime warranty against manufacturing defects. For assistance with warranty claims, contact customer service. This warranty ensures confidence in the quality of Levi's products.
What is Levi's 501?
Levi's 501 refers to the iconic copper-riveted waist overalls introduced by Levi Strauss & Co. The "501" lot number was assigned to distinguish these denim jeans. Launched in 1873, they are known for their durability, timeless design, and cultural significance.
Is it possible to customise Levi's denim?
Yes, Levi's offers customisation services both in select stores and online. Customers can add patches and embroidery, and make alterations to create a unique look. This service allows for personalised and distinctive denim.
How can a Levi's store be located nearby?
Use the "find a store" tool on the official Levi's website or mobile app. Enter location details to get a list of nearby stores, including addresses and operating hours. This ensures a convenient shopping experience.
Can I exchange a product purchased from the Levi’s Official Online Store?
Unfortunately, you cannot exchange products at the Levi’s Official Online Store. If you want to change an item, you can request a return and then place a new order for the product you want.
How long will it take to process my refund?
Refunds are processed within 30 business days after they receive your return request. All refunds go back to the original payment method used for purchase.
What should I do if I receive a damaged or defective item?
If your order arrives damaged or defective, please contact the Levi's Customer Service Center for help. This applies to products bought directly from the Levi’s Official Online Store.
What delivery options are available and how much do they cost?
They use SF Express for deliveries within Hong Kong. Shipping costs HK$30. However, it’s free for single purchases over HK$800. Orders are delivered within 2 to 10 working days, depending on the location.