What is the OnePlus exchange program?
The exchange program allows customers to trade in their old OnePlus or other devices for a new one. You can check the exchange value and conveniently replace your phone from home.
What benefits do students get from OnePlus?
Students gain marketing exposure, a monthly stipend, a OnePlus device, and members-only merchandise. Enrollment is open to students aged 18 and above.
What is included in the Red Cable Pro membership?
Red Cable Pro offers an extended 12-month warranty, 1TB of cloud storage, dedicated support, and surprise benefits. Customers also receive Amazon Prime and Spotify Premium memberships, among other perks.
How long does it take for OnePlus to process a refund?
Refunds are processed within seven working days after the returned order is inspected. The refund will be sent through the original payment channel. If the refund hasn't arrived within 14 business days, customers can contact OnePlus customer service.
What is the replacement policy for OnePlus products?
OnePlus offers a replacement if the product is defective or doesn't match its specifications. Handsets, gears, screen protectors, and accessories can be replaced within 15 days, while televisions have a 30-day replacement period.
How can a customer cancel an order with OnePlus?
To cancel an order, customers can either contact customer care or click the cancel option in the "My Order" section. Orders cannot be cancelled if the status is "Processing," but returns can be made after delivery.