How long does Asos delivery take in the UAE?
Standard delivery takes 10-15 working days, while express delivery is usually completed within a week. For faster shipping, consider subscribing to premier delivery for quicker dispatch of your orders.
Can I cancel my Asos order after placing it?
Yes, orders can be cancelled within specific timelines. Next Day and Express Delivery must be cancelled within 15 minutes, and Standard Delivery within 60 minutes. Please note that AfterPay orders cannot be cancelled.
What is the Asos return policy and refund timeframe?
Returns are eligible for a refund within 28 days of delivery. If returned between 28 and 45 days, a gift voucher is provided. Refund times vary depending on the payment method and bank processing.
Can I use an Asos gift voucher to pay for my order?
Yes, Asos gift vouchers can be applied during checkout. Simply enter the voucher code in the promo/student/voucher code section. The amount will be deducted from your total cart value.
How can I return an item to ASOS?
Returns can be requested through your order details, provided the item is in its original condition. Ensure compliance with the return policy, especially for non-returnable products. You can return via Aramex by scheduling a pick-up or visiting the nearest centre.
Does ASOS deliver to all areas in the UAE?
ASOS delivers to most locations across the UAE. Availability may vary for remote areas.
Are customs duties included in ASOS orders?
Customs charges may apply depending on order value and local regulations.
Does ASOS offer student discounts in the UAE?
Student discounts may be available through verified student programmes.
Can I pay cash on delivery for ASOS orders?
Cash on delivery is not available. Online payment methods must be used.
Are sale items returnable at ASOS ?
Sale items can be returned if they meet the return policy conditions.