How can customers track their orders?
Once an order is shipped, a shipping confirmation email is sent with a tracking link. Customers can click the link to see their parcel’s real-time journey. If no confirmation has been received, the order has not yet been shipped.
What should customers do if tracking shows the order was delivered but not received?
If the tracking status shows as delivered but the parcel hasn’t arrived, customers should first check around their property and with neighbors. The tracking link may show GPS information or photos of the delivery location. If the parcel is still not found, contact BargainMax Customer Service for assistance.
Can customers request a specific delivery time?
Specific delivery time slots are not available right now. However, customers can keep an eye on their courier notifications, as some partners allow adding delivery instructions or choosing a safe place for the parcel.
What happens if no one is home during delivery?
If the recipient isn’t home, the courier may leave the parcel with a neighbor or in a designated safe place. A delivery card is usually left with details about where the package is or how to rearrange delivery.
What can customers do if they entered the wrong delivery address?
If an incorrect address is entered, customers have one hour after placing the order to make changes. They can visit the “My Account” section and edit the order details within this time frame.
Will all items arrive together in one delivery?
BargainMax aims to send all items in one parcel. However, if products are shipped from different locations or are different sizes, they may arrive separately. Customers will receive separate tracking links if multiple parcels are sent.
Why did some items arrive without extra packaging?
To reduce environmental waste, certain products are shipped in their original manufacturer packaging. All items are protected during delivery, even without additional packaging.
What is a Denial of Receipt form?
The Denial of Receipt form is used when a parcel marked as delivered has not been received. Completing this form starts a formal investigation with the courier to locate the package.
How can unwanted items be returned?
Unwanted items can be returned within thirty days if unopened, unused, and in original packaging. Customers are responsible for return postage costs, and refunds are processed within fourteen days of receiving the returned item.
What should customers do if a returned item hasn’t been refunded yet?
Returns can take up to fourteen days to reach the warehouse and be processed. Once received, refunds are issued to the original payment method and confirmed via email.