What should I do if I want to extend my holiday at Haven?
If you’d like to extend your stay, you can request an extension through your online account, depending on your booking package. In some cases, you may need to contact the team via live chat, and amendment fees could apply. For short-notice extensions made within seven days of arrival, arrangements must be made directly with the park team and will depend on availability.
What happens when I arrive at the holiday park for check-in?
A team member will check in arrivals at the park entrance using car registration details. Accommodation keys and play passes, if booked, will be waiting inside upon arrival. The Haven app provides a park map, accommodation details, and useful holiday information.
How can I book a table at a restaurant during my holiday?
Restaurant bookings open 12 weeks before the holiday start date and can be made online or through the My Haven Experience app. Tables can also be reserved while on the park. Availability may vary, so booking in advance is recommended.
How can I book a swimming session during my holiday?
Indoor swim slots can be booked online up to four weeks before arrival and during the stay. Each session lasts 60 minutes and can be reserved through the My Haven Experience app or website. Outdoor pools do not require booking and operate seasonally, weather permitting.
Can I book a holiday as a surprise for someone else?
Yes, you can book a surprise trip for someone. Use your own details when making the reservation to avoid sending emails or letters to them. When you’re ready to change the names on the booking, you’ll need to call. There is a £20 fee for updating guest details.
What holiday durations and arrival days are available?
Caravan holidays last for 3, 4, 7, 10, 11, or 14 nights. Arrival days depend on the duration and are typically Monday, Friday, or Saturday. Some parks may limit check-in days during school breaks. Touring and camping bookings allow arrivals and departures any day of the week.
When can I choose my check-in time?
You can choose your check-in time during the booking process if it is available. If you already have a booking, you can add the check-in option on the website or app. However, you cannot make this change within seven days of arrival. Changing the park, date, or grade might remove the selected time slot.
What is the process for changing my address?
To update your address, log into your online account and make the change there. Online updates are free. If you request the change by phone, email, or live chat, a £20 fee will apply.
When do I need to pay for my holiday?
You need to pay in full if your arrival date is within 10 weeks. For bookings made earlier, you can pay a deposit and set up future payments. Online bookings do not have extra charges, while phone bookings include a £20 booking fee and a £3 fee for each payment. If you do not pay on time, your booking may be canceled without a refund.
What’s the process to cancel my holiday and get a refund?
To cancel your booking, simply use the online chatbot to submit a cancellation request. Your refund will depend on whether you added Haven Holiday Protection (HHP) at the time of booking. Without HHP, refunds are restricted, and you may need to make a claim through an external insurance provider. Please note that a minimum of £60 from any cancelled booking is non-refundable.