How long does delivery take?
Orders are usually dispatched within two working days. DPD Express takes 1–2 days, while Royal Mail Tracked 48 takes 2–3 days
How are refunds processed?
Refunds are issued after inspection and sent to the original payment method within a few working days.
What if my item is damaged?
If damaged or incorrect, email support@sportitfirst.co.uk immediately for assessment and resolution.
Are exchanges available?
Yes, exchanges are free and handled through the Returns Centre once the original item is received.
How can I cancel my order?
Email support@sportitfirst.co.uk before dispatch to cancel. Once shipped, cancellations aren’t possible, but returns can be arranged.
What is your return policy?
Returns are accepted within 30 days if items are unused and in original packaging. UK returns cost £2.99, while international returns are at the buyer’s expense.
Can I order by phone?
Phone orders are not accepted. All purchases must be completed online through the website or app.
How can I place an order?
Orders can be made through the website or app, both offering secure payment and smooth checkout.
Which countries do you ship to?
Shipping covers the UK, Ireland, France, Germany, Spain, Italy, the Netherlands, the USA, and more.
What delivery options are available?
Options include DPD Express, DPD Pickup, Royal Mail Tracked 48, and weekend delivery through DPD Saturday or Sunday services.